On August 23, the International Medical Center (“IMC”) of the Seventh Affiliated Hospital of Sun Yat-sen University (“SAH-SYSU”) officially commenced operations, smoothly admitting its first patient from Taiwan and processing direct commercial insurance payments.

Direct payment for commercial insurance is an essential service in premium medical insurance. SAH-SYSU’s IMC has introduced a direct payment process that allows foreign nationals, residents of Hong Kong, Macao and Taiwan regions, and various  groups to receive medical services directly using their premium insurance cards, without the need to pay the full or partial medical fees on-site (depending on the individual’s insurance coverage). This one-stop solution addresses the difficulties of insurance reimbursements, significantly enhancing the patient experience.

Ms. Y from Taiwan, seeking further treatment for a fractured left foot, chose to visit SAH-SYSU’s IMC due to its reputation. She received full assistance throughout her visit. After thorough examinations and treatment by Wei Fuxin, Vice President and Director of Orthopedics Department, and MDT discussions with Xu Yi, Deputy Director of Rehabilitation Department and the nursing team, the IMC developed a detailed, professional treatment, rehabilitation, and nursing care plan for Ms. Y. Ms. Y, who visited solely with her premium medical insurance card, received assistance from the IMC in handling guarantee letters and pre-authorization contacts, swiftly completing the direct insurance payment verification. Supported by the IMC’s medical information system, she successfully completed her entire medical visit. She expressed great satisfaction with SAH-SYSU’s high-standard treatment plan, efficient medical process, convenient commercial insurance direct payment, luxurious environment, and compassionate services.

 

Vice President Wei Fuxin Attending to the Patient

Patient Preparing for a CT scan

In pursuit of creating a high-quality medical service system that matches the world-class Guangming Science City and meets the diverse and multi-level medical service needs of patients, the IMC was inaugurated on October 13, 2022, with strong support from the Guangming District Committee and Government, and various departments such as the Organizational Department, United Front Work Department, Publicity Department, and Public Hygiene and Health Bureau. On March 8, 2023, the IMC officially started operations as a clinical department, and after nearly five months of intensive preparation, it recently began full operations.

 

Inauguration of the IMC on October 13, 2022

IMC Environment

 

IMC Clinical Environment

SAH-SYSU’s International Medical Center is a foreign-oriented medical service institution integrating medical, nursing, and rehabilitation services, dedicated to providing diverse, comprehensive, and multi-level premium medical services to compatriots from Hong Kong, Macao and Taiwan regions, foreign citizens, and various  individuals, as well as medical care and rescue for large international conferences. Leveraging the hospital’s strong and advanced diagnostics, the IMC operates on a model of “personal responsibility, comprehensive service, and integrated management”, following principles of “patient-centered”, “one-stop”, and “concierge-style” services, offering “personalized, integrated, and specialized” outpatient and inpatient services to all customers. “The green channel” makes the medical process more expedient and convenient; “direct insurance payment” alleviates patients’ concerns about expenses, and services in multiple languages, a diverse and respectful environment, and a warm atmosphere provide patients with a homely feeling.

SAH-SYSU’s IMC will continuously improve its medical processes, expert team development, international and overseas direct insurance payment, and five-star environment and services. It aims to introduce the latest international medical concepts, technologies, and mature operational models to become a model of “international medical care” within the country, providing medical services to more individuals from Hong Kong, Macao and Taiwan regions, foreign citizens, and various individuals. Its long-term goal is to become the global patient’s “ideal choice for medical care”.